Refund & Shipping Policy
Welcome to Laoneer, where our commitment is to provide our customers with high-quality, genuine products at incredibly competitive prices. Customer satisfaction is our top priority, as we deeply value our customers, their business, and feedback.
DELIVERY DETAIL
We utilize International Shipping Services, ensuring that items are dispatched within 5-8 business days. While we strive to meet delivery estimates, please be aware that high demand may extend the timeline to a maximum of 32 business days. Unfortunately, we cannot guarantee an exact delivery schedule. Your understanding in this matter is greatly appreciated.
RETURNS
Returns are accepted only if the received item does not match the product description.
- All returned items must remain in their original condition.
- To initiate a return, please make the request within 30 days of receiving the item.
- Kindly contact us before shipping the item back to facilitate the return process.
CUSTOM DUTY & TAX
Please be aware that we are not accountable for any customs duties or import taxes incurred during the shipping process.
CONTACT US
Our dedicated team is committed to addressing all inquiries within 24 hours. If you encounter any issues with your order, please don't hesitate to reach out. We are here to help and will do our utmost to resolve any problems you may encounter.